Definitions
- “Company” means DIY Networks.
- “Customer” means any individual or company requesting any of the services offered by the “Company”.
- “Order” means a request made by the “Customer” to the “Company” for a “Specified Service” and / or “Products” to be supplied subject to these Conditions.
- “Specified Service” means a service offered by the “Company” and provided to the “Customer” including the renting of server space and domain administration.
- “Products” includes web pages, bulletin boards, blogs, other software & server products.
- “Initial Quote” means a non-binding estimate of the “Final Amount” by the “Company” after an “Order” from a “Customer” has been received.
- “Final Amount” means the final cost due for a “Specified Service” an / or “Products” provided by the “Company” to or on behalf of a “Customer”.
- “Ongoing Amount” means the ongoing cost (usually per annum) due for a “Specified Service” provided by the “Company” to or on behalf of a “Customer”.
Introduction
The registered address for the “Company” is 11 Firmin Avenue, Boughton Monchelsea, Kent, ME17 4RD. The “Company” is registered with HM Revenue and Customs.
Contact with DIY Networks
The front end of the “Company” will be via a dedicated website http://www.diywifi.net. All contact with the “Company” will be made in the first instance via email or telephone. The email address of the “Company” is: diywifi@diywifi.net. This email address and contact telephone number is posted on the Contact page of the “Company” website: http://www.diywifi.net. The “Customer” will be invited to leave a voice contact number. By doing so the “Customer” agrees that the “Company” may contact the “Customer” on this number in order to progress an “Order”.
Business Process
After the “Customer” has contacted DIY Networks (the “Company”), either by email or telephone, the “Company” will discuss the “Customer” requirements with them. If required the “Company” will make a site visit.
The “Company” will next compile and submit a suggested “Products” and / or “Specified Service” requirement to the “Customer” and provide an “Initial Quote”
If “Customer” agrees the “Company” will begin to satisfy the “Order”.
Once the “Order” has been satisfied by the “Company” payment for the “Final Amount” or the “Ongoing Amount” will be paid in full by the “Customer” by either PayPal, cash or cheque. An invoice for the “Final Amount” will be prepared and provided to the “Customer”. The “Company” will issue a receipt to the “Customer” upon being paid the “Final Amount” or “Ongoing Amount”.
The “Company” offers an optional “Specified Service” of ongoing, support, administration, and / or upgrading of any “Products” purchased by the “Customer”. In this instance the “Company” is happy to negotiate an individual price and / or contract with the “Customer”.
Server Use
The “Company” has purchased server space and backend facilities and services with MML Hosting Corporation.
“Products” the “Customer” asks the “Company” to host will be lodged on servers belonging to or under the control of MML Hosting Corporation. The “Company” accepts no responsibiliy for failure of these hosting services, or for the failure or closure of MML Hosting Corporation. It is the responsibility of the “Customer” to make regular backups of their “Products”.
Failure to Pay
The “Company” is entitled to charge such reasonable costs as it may incur in recovering any overdue balances. If the “Final Amount”, or part of it, is not paid in accordance with the invoice issued by DIY Networks, the “Company” shall be entitled so far as is permitted by law and without prejudice to any other rights it may have to charge interest on the outstanding amount (both before and after judgement) at the rate of 6% above the base rate of Barclays PLC from and including the due date but excluding the date the outstanding amount is paid in full. Failure to pay the amount due may result in the details of the “Customer” being referred to registered credit reference and collection agencies.
Cancellation and Refunds
The “Company” reserves the right to cancel the provision of any “Specified Service”. If the “Customer” has made any payments they will be entitled to a refund, unless the “Customer” has contravened the “Company” Terms of Service. In this instance a refund will not be issued in the event of a cancellation.”
Indemnification
The “Customer” agrees that it shall defend, indemnify, save and hold the “Company” harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the “Company”, its agents, officers and employees, that may arise or result from any “Specified Service” provided or performed or agreed to be performed by the “Company”. The “Customer” agrees to defend, indemnify and hold harmless the “Company” against liabilities arising out of any injury to any person or property, caused by, or arising out of, any “Product” installed or created and / or “Specified Service” supplied by the “Company”.
Disclaimer
The “Company” reserves the right to revise its policies at any time. In conjunction with The Supply of Goods and Services Act 1982 The “Company” will carry out its work with reasonable care and skill. If the service is not carried with the requisite level of care and skill, the “Customer” is entitled to seek reimbursement for damages suffered as a result of this.
Statutory Rights
This does not affect the statutory rights of the “Customer” as a consumer.
